Refund policy
  1. Home /
  2. Page

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Generally, there are two reasons for return:

  1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
  2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We are certain that you will adore your order when it arrives, but if you don’t for any reason, please just drop us a quick line via our Contact Us page or just reply to the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES.

Customers are entitled to a refund for returns in the following cases:

  • The product is damaged due to quality problems or transportation
  • The item has not been used and Trenboutique 30-day return policy applies
  • Any item returned to sender undelivered.
  • Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement. We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE.

Certain types of items cannot be returned:

  • Products that do not qualify for our 30-day return policy.
  • Orders or items valued at $5,000 or more,
  • Bespoke, custom, or special ordered products to your specifications.
  • Bulb.
  • The product is not in its original condition and packaging.

For items not eligible for return refunds, you will be responsible for your return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.

ORDER CANCELLATION

Cancelling orders is only possible within 24 hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn’t been shipped, we may be available to cancel your order, so please contact us if you haven’t received the shipment confirmation.)

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

  1. Read our return policy above to determine whether your order qualifies to be refunded/returned.
  2. Submit an inquiry including your reason for return at [email protected].
  3. We confirm the refund amount you qualify for depending on your reason for return and the items in your order.
  4. We provide the return address and shipment labeling instructions. If you do not follow our instructions, we cannot give you your refund.
  5. You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the return package.
  6. Notify us via email that you have sent your return and provide us with your tracking number if applicable.
  7. We will process your return within 3-5 business days of receiving your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

CONTACT US

Company Name: FINEKIRSSTYN LTD

Address: 20-22, Wenlock Road, London, N1 7GU, England

Email: [email protected]
Tel: +44 7380890956